Completing an identity check

There are three ways to verify your identity with Westpac’s identity check:

1. Before you arrive in Australia

Visit any Westpac London branch or an approved certifier such as an Australian consular officer or an Australian diplomatic officer.

You can complete an overseas identity check by:

  • Downloading the following form Certified Copy Certificate (PDF 525kb)
  • Present the form to an approved certifier (refer to the Certified Copy Certificate for a list of certifiers) or a Westpac London branch representative
  • Your certifier or offshore Westpac representative will identify you by examining your passport, birth certificate or national identity card* plus another document that displays your residential address such as a driver's licence and complete the certifiers section of the Certified Copy Certificate.
  • You will need to complete and sign Part A of the form in the presence of the certifier
  • Send the original copy of the completed form and the certified copies of the identification documents to:

    Westpac UK Migrant Banking
    Ground Floor
    Camomile Court
    23 Camomile Street London EC3A 7LL

* Your national identity card, issued by a foreign government, the United Nations or an agency of the United Nations, must contain your photograph and signature.

For assistance with identifying yourself offshore, please contact us.

2. Visit a Westpac branch when you arrive in Australia

To complete your identity check visit a Westpac branch once you arrive in Australia. If you visit a branch within six weeks you will need to bring the following to have your identity verified:

  •  your passport and Australian residential address
  • a valid visa and confirmation of your arrival in Australia within the last six weeks.

Any longer than six weeks, and you'll need to provide at least two forms of identification such as a passport, driver's licence or birth certificate.  

3. Get verified online and save time

If you open an account when you are already living in Australia you can save time by having your identity checked online. Simply have two of the following documents handy when you complete the application form:

  • International or Australian Passport
  • Australian Drivers Licence
  • Medicare Card


If you don't complete the identity check
If the identity check isn't completed within 12 months (365 days) of your account application, the account will be closed.  If you have deposited funds into your account you will need to complete an identity check before you can withdraw those funds from your closed account. 

Before making a decision about any of our products of services, please read all the Product Disclosure Statements or other disclosure documents and consider if the product is appropriate for you. Unless otherwise specified, the products and services described on this website are available only in Australia from Westpac Banking Corporation ABN 33 007 457 141 AFSL and Australian credit licence 233714. Conditions and fees apply.

This communication is made by Westpac Banking Corporation ABN 33 007 457 141 (Westpac). Westpac is a limited company registered in New South Wales, Australia under the Corporations Act 2001 (Cth) of Australia.

The links to non-Westpac Group websites are controlled by third parties and are provided for convenience only and do not represent any endorsement by Westpac of the products or services offered on those sites nor are those third parties endorsing Westpac's products and services. Westpac Banking Corporation ABN 33 007 457 141 Australian Financial Services Licence 233714 Australian Credit Licence 233714.

WBC's London office is acting in an introductory capacity only and does not provide any of the products and services referred to on this website. For information purposes only WBC (a) has its principal place of business in the United Kingdom (UK) at Camomile Court, 23 Camomile Street, London EC3A 7LL, and is registered at Cardiff in the UK as Branch No. BR10, and (b) authorised and regulated by the Australian Prudential Regulation Authority in Australia. In the UK, it is authorised by the Prudential Regulation Authority. Subject to regulation by the Financial Conduct Authority and limited regulation by the Prudential Regulation Authority. Details about the extent of our regulation by the Prudential Regulation Authority are available from us on request.

All products referred to are provided by Westpac in Australia and as such as afforded the protections of Australian laws which may differ from UK laws. The products are not subject to the United Kingdom's Financial Services Compensation Scheme or rules for the protection of retail clients under the United Kingdom Financial Services and Markets Act 2000 - products are instead subject to the protections afforded by Australian law.

Westpac London Branch is acting in a conduit facility only and all products and services are Australian domiciled and provided by Westpac Banking Corporation ABN 33 007 457 141 in Australia.

For people in certain countries, including New Zealand, the only accounts you will be able to apply for before you arrive in Australia are Westpac Choice and Westpac eSaver. Read the terms and conditions at westpac.com.au before making a decision and consider whether the products are appropriate for you. 

© Westpac Banking Corporation ABN 33 007 457 141 AFSL and Australian credit licence 233714 

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